Refund policy
Return & Refund Policy
At Adonais, we are committed to providing high-quality natural supplements and ensuring our customers are satisfied. Please read our return and refund policy carefully.
Returns
We have a 14-day return policy, meaning you have 14 days after receiving your order to request a return.
To be eligible for a return:
- Items must be in the same condition you received them, unopened, unused, and in original packaging.
- For health and safety reasons, we cannot accept returns on any opened supplement bottles or products where the seal has been broken.
- Proof of purchase is required.
To start a return, email us at info@adonaionline.co.uk. Please do not send items back without contacting us first, as they will not be accepted. Unless the return is due to our error, customers are responsible for return shipping costs.
Damages and Issues
Inspect your order upon delivery and contact us immediately if the item is defective, damaged, or you received the wrong product. We will work quickly to resolve the issue.
Non-Returnable Items
We do not accept returns on:
- Opened/used supplements
- Perishable goods
- Custom or personalised items
- Personal care products
- Hazardous materials, flammable liquids or gases
- Sale items or gift cards
Exchanges
For a different item, return your purchase (if eligible) and place a new order.
Refunds
Once your return is received and inspected, we will notify you of approval. If approved, a refund will be issued to your original payment method within 10 business days. Bank/credit card processing times may vary.
If you have not received your refund after 15 business days, please contact us at info@adonaionline.co.uk
Contact Us
Email: info@adonaionline.co.uk
Return Address: Office 8300, 321-323 High Road, Chadwell Heath, Essex RM6 6AX